Return Policy

At Techneat, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.

Returns

• You have 30 days from the date of delivery to return an item for a refund or exchange.
• Items must be unused, and returned in their original condition.
• To initiate a return, please contact the team at info@techneat.co.uk with your order number and reason for return.
• Once your return is approved, we will provide instructions for sending the item back.

Return Shipping

• Customers are responsible for return shipping costs unless the product is faulty or sent in error.
• We recommend using a tracked delivery method, as we cannot be held responsible for returns lost in transit.

Refunds

• Once we receive your return and inspect the item, we will confirm receipt by email and if approved, we will process your refund the original payment method.
• Shipping charges are non-refundable unless the item is faulty or sent in error.

Exchanges & Faulty Items

• If your item arrives damaged or faulty, please contact us within 7 days of delivery with details and photos if possible.
• We will arrange a replacement or full refund, including return shipping costs where applicable.

Need help?

If you have any questions about returns or refunds, don’t hesitate to get in touch with our team. We're here to help.

Please contact info@techneat.co.uk or telephone 01353 862 044. Lines are open Monday to Thursday 8.30am - 5pm & Friday 8.30am - 4.30pm. Lines are closed Saturday, Sunday and Bank Holidays.

English law shall apply.
Registered Number 1826948
VAT Registration Number 388860491